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Frequently Asked Questions (FAQs)

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery all over Pakistan. You can pay the courier in cash when your parcel is delivered.

 

How long does delivery take?

Delivery usually takes 2–5 working days, depending on your city and product availability.

 

How much is the delivery charge?

Delivery charges vary by product and city. The final shipping cost will appear at checkout before confirming your order.

Do you offer free shipping?

Yes, free shipping is available on selected products or when you reach the minimum order amount Pkr 3000 .

Can I cancel my order?

Yes, you can cancel your order before shipment by contacting our support team via chat or email.

 

How do I return a product?

You can request a return within 7 days of delivery if the product is damaged, incorrect, or defective.

 

What should I do if I receive a damaged or wrong product?

Please contact our support team immediately with your order number and photos of the product — we’ll arrange a replacement or refund.

 

Do you offer product warranties?

Yes, selected products come with a manufacturer or seller warranty. Warranty details are mentioned on the product page.

What payment methods are available?

We accept Cash on Delivery, Debit/Credit Cards, and Bank Transfers for online orders.

 

Can I change my delivery address after placing an order?

Yes, as long as your order hasn’t been shipped, you can update your address by contacting support.

 

Do you offer discounts or coupons?

Yes! Keep an eye on our Deals section or subscribe to our newsletter for exclusive discounts and coupon codes.

Can I place an order without creating an account?

Yes, you can checkout as a guest — but creating an account makes tracking and reordering easier.

Do you provide gift wrapping?

Gift wrapping is available on selected items. You can request it in the order notes during checkout.

 

What if I don’t receive my parcel?

If your order hasn’t arrived within the expected time, please contact support with your order ID — we’ll track it for you.

How do I contact Shoppingway support?

You can contact us via live chat on the website or email us at support@shoppingway.pk.

When will I receive my order?

You can track your order on our Order Tracking Page.
If you face any issue, please contact us via live chat or email at support@shoppingway.pk.

Do you have a pickup point?

Yes, our pickup point is located in Karachi at:
📍 Glamour View, Main University Road, opposite NED University, Karachi.

Timing : 12:00Pm to 5:00 pm

Can I Open and check my parcel on delivery time before payment?

Yes, you can check your product at the time of delivery — but please mention this request in your order notes or contact our team in advance.